The contents hereof shall constitute The Aura Essence (“Company”) privacy policy in relation to the Services provided by the Company (“Privacy Policy”). All references to ‘our’, ‘us’ or ‘we’ within this Privacy Policy are deemed to refer to the Company. Capitalized terms not defined herein shall have the meaning ascribed to them in the Company’s terms and conditions (“Terms and Conditions”) available on the www.theauraessence.co.in (“Website”).

 

We endeavour to protect your personal privacy. We provide this Privacy Policy to help you to understand what we may do with any personal information that we obtain from you. By providing your personal information to us, you signify your acceptance of our Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. If you do not agree to this statement, please do not provide your personal details to us. This Privacy Policy is incorporated into, and part of the Terms and Conditions. We will use your information only for the purposes set out below.

 

We may update this Privacy Policy from time to time. We endeavor to notify you of the changes made to the Privacy Policy, however we recommend that you regularly check this page to ensure that you have read the most recent version.

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Shipping and Delivery Policy

The Aura Essence is committed to deliver your order with good quality packaging within given time frame.

 

We ship throughout the week except on Public holidays. Freshly made products (hair/face pack) with lesser shelf-life will be delivered only on Sunday and is restricted to Bangalore only. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies/delivery partners only.

How is the delivery charge is calculated for multiple units?

The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products. Our prices are  all exclusive of shipping. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

 *Shipping charges will be calculated as per the pincode.

How long does it take for an order to arrive?Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

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Refund Policy

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What if I the product is received in damaged condition? If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 09342592024 or email us at care.theauraessence@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.

Please make sure that the original product tag and packing is intact when you send us the product back.